Shipping and returns
shipping
After receiving your order, delivery within Germany will take 1-2 business days. Deliveries to the EU will take 4-7 days.
Parcel shipping via DHL
Germany, Austria, Switzerland, Great Britain, Spain, France, Italy: For free
Rest of the EU: from €12.00
returns
With us, you have a 14-day right of return. You can return any items you receive in their original packaging. If you have already unpacked the items, returns are not possible, as these are hygiene products and cannot be exchanged.
Return shipping is not free and must be paid by you. If you send your package freight collect with "Recipient pays postage," we will not accept the package, and you will not be entitled to a refund.
Our return address is:
DK medical GmbH
In Löwental 60
45239 Essen
Please download the return slip here and enclose it with your return:
Return Schein
After we have received and checked your complaint/return, we will refund your money within a few days.